A campaign is a time-limited offer during which you can pre-order the product presented.
You pay when you pre-order products.
If the campaign is still running you can change color or size. Once campaign ends, factory starts production : the best is to contact us to see if something can be done.
Yes ! This threshold is usually the minimum quantity the factory needs to start a bulk production. It’s only limited in time, not in quantity.
If we have some stock left, we will list it on the website.
Otherwise, the product will be available during next pre-order campaign : you can subscribe to our newsletter to be notified of our next campaigns.
Starting 2018, we will ship to Europe only in order to offer a better customer experience. It includes the following countries :
Germany, United Kingdom, Belgium, Luxembourg, Netherlands, Spain, Italy, Portugal, Ireland, Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, and Sweden
Offering worldwide shipping is complex in terms of logistics, and makes exchanges or returns hard to fit with our working model. Thus why we focus on Europe where we’re able to ship fast & track packages easily.
For our accessories, you can expect to receive them in 3-4 days for Europe, and ~10 days internationally. All packages are tracked.
For sneakers, it’s shipped from UK and takes from 4 to 15 business days depending on where you live. All packages should be tracked with some exceptions.
We offer the best prices by cutting most costs : logistics, retailers, unsold inventory, stocks, etc. So we do accept returns and will send you a new size / color at our cost.
You have 2 weeks to send us back your items unused, and we will fully refund you.
From our experience, we know Switzerland, Canada and Brazil ask some customers for import taxes, so be aware that you may have to pay some when you receive your order.
We’re european: we’re based and we design in the heart of Paris. Our new products are usually made in Europe with materials from Europe too.
We wanted a brand that would use the internets to disrupt the fashion industry, and offer luxury pieces. By doing time-limited campaigns where you can pre-order our products, we cut many costs and have time to work on products so we can reach those two goals.